FAQ

PAYMENT

1.How Do I Pay For My Order ?

We accept paypal as our secure payment method.

2. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

3. Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

SHIPPING

1. How much does shipping cost?

You can enjoy free shipping on orders.

2. Does Decorpersonalized ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.

  • Brazil
  • Indonesia
  • Cuba
  • Philippines
  • Iran
  • Syria
  • Sudan

 3. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at services@decorpersonalized.com. We’ll either resent a new one to you or give you a full refund.